Questions practice managers ask

By the number and type of rooms, the floors, the visits a week, the hours you close and the supplies you want restocked. The walkthrough settles each one, and the proposal is a written monthly figure.

Asif Biswas or Kelechi Nwankwo walks the space with your office manager. We count rooms, note floors and equipment to leave alone and ask what your infection-control plan says about each room.

No. Crews come after your last patient with a key or code logged to one crew lead. If an alarm trips, we call the number on your card and wait outside. The Policies page has the full terms.

A crew of two to four with a named lead. We tell you the names before the first night, and we tell you before a name changes.

We carry general liability insurance and send a certificate of insurance on request. The limits are on the certificate.

An EPA-registered disinfectant from your practice's list or from the classes on the protocol page, written on each room card with its registration number and wet time. Fragrance-free products are available on request.

No. We do not open or carry sharps containers or regulated medical waste. For a blood or body-fluid spill, we mark the spot and call your designated person.

Tell your contact the next business morning. We re-clean a missed item on the next visit, or sooner if you ask and a crew is free, at no charge. Damage is photographed and reported the same night.

Tell us by 3 p.m. that day and the night is moved or credited, as the proposal says. A night we cannot enter because the building is locked or the alarm is on is billed.

We cover Marion County and the nearest suburbs; the service area is on the home page. Arlette Madrigal, our night supervisor, speaks Spanish.